NordicTrack Warranty

The entire NordicTrack range benefits from the manufacturing know-how of the worlds largest home fitness equipment manufacturer, ICON Health & Fitness. All warranty services for NordicTrack products are provided by the ICON Health & Fitness customer care team.

You must register this product within 30 days of the purchase date to avoid added fees for service needed under warranty. Go to my.nordictrack.com.

Warranty overview:

  • Treadmill Warranty – Lifetime frame, 10 year motor (parts only), 2 years parts and labour warranty
  • Elliptical Warranty – 5 Year frame, 2 years parts and labour warranty
  • Exercise Bike Warranty – 5 Year frame, 2 years parts and labour warranty
  • Strength Machines Warranty – 2 Year parts and labour warranty

NordicTrack products are warrantied for use within a private, domestic, non-fee paying environment. Warranties are non-transferable and are only valid for the original owner of the equipment.

ICON Health & Fitness, Inc. (ICON) warrants this product to be free from defects in workmanship and material, under normal use and service conditions. The frame and drive motor are warranted for a lifetime. Parts are warranted for five (5) years from the date of purchase. Labor is warranted for two (2) years from the date of purchase.

This warranty extends only to the original purchaser. ICONʼs obligation under this warranty is limited to repairing or replacing, at ICONʼs option, the product through one of its authorized service centers. All repairs for which warranty claims are made must be preauthorized by ICON. If the product is shipped to a service center, freight charges to and from the service center will be the customerʼs responsibility. For replacement parts shipped while the product is under warranty, the customer will be responsible for a minimal handling charge. For in-home service, the customer will be responsible for a minimal trip charge. This warranty does not extend to any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, or repairs not provided by an ICON authorized service center; to products used for commercial or rental purposes or as store display models; or to products transported or purchased outside the US. No other warranty beyond that specifically set forth above is authorized by ICON.

ICON is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or other consequential damages of whatsoever nature. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to you.
The warranty extended hereunder is in lieu of any and all other warranties, and any implied warranties of merchantability or fitness for a particular purpose are limited in their scope and duration to the terms set forth herein. Some states do not allow limitations on how long an implied warranty lasts. Accordingly, the above limitation may not apply to you.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
ICON Health & Fitness, Inc., 1500 S. 1000 W., Logan, UT 84321-9813


Extended Warranty and Service Plans

With the NordicTrack extended service enjoy of Repairs and annual maintenance requests are supported directly from NordicTrack. Unlimited in-home service visits, no hidden fees or deductibles. Protection against electronic failures, broken parts, power surges and normal wear and tear of your machine, 15 point inspection completed annually by NordicTrack trained service provider. No lemon policy, if unable to repair, they will replace it.

3-year NordicTrack extended warranty and service plan

5-year NordicTrack Extended Service

 

 

 

 

Extended Plan Features:

  • 15-Point Performance Check
  • Walking Belt Tension & Wear
  • Incline/Motor Calibration
  • Console Controls
  • Ranges Through Speed & Resistance
  • SpaceSaver Functionality
  • Heart Rate Monitor Check
  • Power Cord/Ground/Surge Protector
  • Motor Belt Tension
  • Electronic Dusting & Cleaning
  • Reed Switch Alignment
  • Motor Voltage
  • Cushioning System

Additional Benefits

  • Unlimited In-Home Service Visits
  • No Lemon Policy
  • Plan is Transferable
  • Coverage for repairs – If your equipment needs repairs due to mechanical or electrical failure, parts and labor costs are covered.
  • Factory Authorized Service – All repair work is done by professionally trained technicians with genuine parts and comes with a “quality of work” guarantee.
  • Free Replacement – If your equipment cannot be repaired, it will be replaced with an equivalent product no cost to you.
  • No Deductible – There’s no deductible with the Extended Service Plan.
Coverage Type Manufacture Warranty Extended Service Plan
Complete Motor Service, Parts and Labor Coverage

No

Yes

Unlimited In-home Service

No

Yes

Replacement Guarantee

No

Yes

Phone/Chat Technical Assistance

No

Yes

Power Surge Protection

No

Yes

Transferable Agreement

No

Yes

NordicTrack Extended Warranties and Service Plans can be purchased here


Warranty Claims

If you encounter any trouble or difficulties with your fitness equipment, you should initially browse
the ICON Health & Fitness support and FAQ page. Most common issues are covered here and are easily resolved.

If your issue is not covered or you need further assistance or spare parts, please contact:

  • NordicTrack Customer Service Department at 1-877-993-7999 or
  • NordicTrack Parts and service sales 1-877-660-1174

Prior to contacting the service team, please ensure you have the full model number and serial number of your product available,
along with the user manual for your product. This will allow your call to be handled swiftly and efficiently.
The technical advisors will help identify the issue and advise on the best course of action to resolve any difficulty.